My EE ESIM has no service when I’m abroad

[Nainewright]

last year I had no problem when traveling this year I’ve been Marrakesh and now I’m currently in Turkey and my eSIM has no service.  I’ve turned my phone on and off multiple times and it still has no service

[Schockwave]

Hello @Nainewright ,

Welcome to the community,

Have you tried a manual search to see if you can find a network and get a signal? Unless you asked EE to switch roaming off on your account, it should still be there.

I would otherwise ring customer service using something like Skype, the number is in my signature.

[XRaySpeX]

@Nainewright : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.