Mobile sim broken
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11-12-2023 08:37 AM
My mobile sim has had no network coverage for 24 hours. Ive reported this online and there doesnt appear to be a network issue which leads me to believe my mobile sim is broken. Ive tried all the help suggestions online and nothing is working. I cannot call EE to discuss this over the phone because the sime is not working and EE took my landline phone away when i changed to fibre broadbaned!!!! Is there an online chat function that i can use? I have looked online and cannot find anything.
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11-12-2023 09:24 AM
Does your SIM get coverage in other locations? Do other EE users have service in your location?
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11-12-2023 09:32 AM
my sim doesnt get coverage anywhere and other EE users are fine
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11-12-2023 11:00 AM
Hello @Sj20201.
Have you tried your SIM in another device?
Do you have access to the EE app? Live Chat can be found under 'Help'.
Speak soon,
Katie

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