Mobile number recovery

Ahab326 · ‎25-03-2025

Hello, my number has been blocked due to a delay in paying for services and it is apparently being collected. Does EE have an email address to contact in addition to the contact number? Unfortunately, they have also restricted the purchase of services through the panel.

Alex_H · ‎26-03-2025

Hi @Ahab326,

Thanks for visiting the EE Community

If the number has been fully cancelled as your image suggests rather than just suspended/restricted, at that stage it wont usually be possible to recover a number.

Have you spoken to one of our guides on 150 or 07953 966 150 from any other phone to check what the actual status of your number is?

Alex

XRaySpeX · ‎26-03-2025

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ahab326 · ‎26-03-2025

Hi Alex. Thanks for the reply. No, I couldn't talk to your colleagues
because I'm traveling, I don't even have a network to make calls and I'm
using the hotel's wifi for email.

Alex_H · ‎26-03-2025

@Ahab326 If you have access to Wi-Fi you may be able to download Skype and call us free on +44 800 079 8586.

But if you are unable to currently it would be best to call us as soon as you can as this will be an issue that requires account access to give you a definitive answer on the status of your number.

Alex