Mobile networks in Spain

[Jeanm13]

I  paid for data roaming in the Uk. Having  been in Spain for 3 days  I am unable to obtain any network coverage either automatically or by manual choice.

I am now using a cafés wifi 

I cannot ring ee in the uk because I have no network. If I use my husband’s phone ( which works fine ) I get no satisfactory answer because after clicking the various options the returning text tells me he’s no problem with roaming. Which of course he doesn’t 

it’s a farce not being able to speak to someone !! 
had anyone any suggestions? Please ! 

[Leanne_T]

Hi @Jeanm13 

Thanks for coming here. 

Did you text ROAMING to 150 before leaving the UK to make sure your account was set up to use abroad? 

Leanne 🙂

[bristolian]

Data roaming simply refers to using mobile data whilst roaming, similar to voice-roaming meaning a voice call whilst roaming. You have paid for a billing add-on, but this is separate from enabling the roaming facility which allows your phone to connect to foreign networks.

Travelling abroad without enabling roaming - as it sounds like you've done - does indeed cause a catch-22 situation, this is why all the published advice recommends this is done before leaving the country. Normally by texting ROAMING to 150 from the UK - did you do this?