Messed Up Mobile Number

[kr236rk]

Hello,

Help.

EE have apparently given me the wrong mobile number & deleted my default number.

Result: no-one can send me OTPs / text.

For hours I have been on the landline phone to EE over this.

I now cannot contact them - they were meant to phone back - they never did.

Serious now - please help - with thanks.

[Peter_W]

Good morning @borobob. 

Thanks for Stopping by the Community. 

If you need the number on your profile updating but can't receive the one time PIN, you would be best reaching out to our customer care team so they can update this at our end. 

You can find all the contact details you need on the link above, or also message us through the Help section of the EE App.

Peter