Messed Up Mobile Number

[kr236rk]

Hello,

Help.

EE have apparently given me the wrong mobile number & deleted my default number.

Result: no-one can send me OTPs / text.

For hours I have been on the landline phone to EE over this.

I now cannot contact them - they were meant to phone back - they never did.

Serious now - please help - with thanks.

[bristolian]

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@kr236rk wrote:

EE have apparently given me the wrong mobile number & deleted my default number.

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Whom or what was told you that you've been "given the wrong mobile number"? And what were the circumstances in which you were told this?

Were you trying to port a number in from another network?

[kr236rk]

When I went back to a simple mobile phone, EE took the SIM from my smart phone, & placed it in the simple phone. They put a new SIM in the smart phone which had a new phone number attached to it. However, the new SIM could not be used for telephone or text. Not a problem at the time, but the new number was never explained to me. It's still a mystery, it was a telephone number for a phone which had no mobile telephone connectivity programmed into its SIM card, so it appears to have been a dummy number.

EE have now migrated that number, in error - they say, to my only current mobile phone - which is now the smart phone.

No-one has knowledge of that number, my bank can't recognise it: I am left high & dry in terms of text OTP identification.

[kr236rk]

That SIM card with the mystery telephone number attached to it, that card effectively turned the smart phone into a mini laptop with WiFi connectivity. I understand that now, I did not understand it at the time - nothing was explained to me. They've now allocated - in error - that weird WiFi telephone number to my only remaining mobile phone - the resurrected smart phone.

So, again, I am left with a smart phone which can't phone, or receive texts.

[XRaySpeX]

How can EE be putting SIMs into phones in your possession?

Sounds as tho' you did an upgrade from the old smart phone to a new simple phone. An upgrade preserves your existing mobile no. with the result that the new simple phone has your existing no. & the old smart phone's contract has been cancelled & its SIM deactivated. Is that right?

WiFi doesn't have phone nos. It connect by WiFi signals.

[kr236rk]

"How can EE be putting SIMs into phones in your possession?"

The SIM from my original simple phone was put into the smart phone in 2019.

"Sounds as tho' you did an upgrade from the old smart phone to a new simple phone. An upgrade preserves your existing mobile no. with the result that the new simple phone has your existing no. & the old smart phone's contract has been cancelled & its SIM deactivated. Is that right?"

Think so. I couldn't initially use the new smart phone because it was in airplane mode - it took ages to discover that. Then there were other hurdles, it's years ago now, of course.

Eventually, I went back to using a simple phone.

This 2nd simple phone came from the EE Shop, as I recall. They then took the SIM from the smart phone, & put it into the 2nd simple phone

BUT

a completely new SIM went into the smart phone, so that it could only be used for WiFi - as in downloading aps, etc - but could not be used for telephone or texts, only WiFi; made it like a mini computer, in effect.

I've been mystified ever since, it has frankly made me smart phone phobic.

[kr236rk]

"How can EE be putting SIMs into phones in your possession?"

It's possible I was kindly guided in this by EE staff, it was five yeas ago. On my last visit to the EE Shop they made me remove the SIM card myself, it was a very difficult thing to do.

[XRaySpeX]

So all this happened years ago?

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@kr236rk wrote:

a completely new SIM went into the smart phone, so that it could only be used for WiFi - as in downloading aps, etc - but could not be used for telephone or texts, only WiFi; made it like a mini computer, in effect.

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That's preposterous! A phone used only for WiFi does not need or use a SIM. A SIM is only needed for the mobile network. You have a now defunct SIM or no SIM in the old smart phone. Open it up & see which.

[kr236rk]

The phone-friendly SIM was put back into the smart phone.

That worked perfectly for 12 hours, after which time, EE deleted my 'good' mobile number in error, and replaced it with the number they had assigned the non-functional smart phone with.

The WiFi-friendly SIM is now in a plastic bag.

An EE bright yellow mobile router had initially been brought in 2019 for train journeys, where no WiFi signal might be picked up. The WiFi SIM used to talk to that, when used as a WiFi entity. 

Everything would have been resolved, if EE had left my mobile number alone - a number I have had for decades - they deleted it in error. I'm now told I must wait 5 working days for that number to be re-instated.

I am so baffled by all this, I am considering going Vodafone, I can't take much more.

[XRaySpeX]

"WiFi-friendly SIM" - rubbish! "WiFi SIM" - rubbish! The whole thing's gobbledygook!