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Lost my minutes and txt

Chris393
Visitor

‎02-11-2022 08:54 PM

  • I am paying 4 50 monthly for 250 min and 500txt pet month. Yesterday I had this available together with data Today it has all gone to zero and I have only made one phone call and no texts. Any ideas
0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎02-11-2022 09:34 PM

You can only rely on the 150 Text Service at the mo'. Text AL to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎03-11-2022 07:26 AM

Morning @Chris393

Thanks for coming here. 

Do you have the allowance showing if you text AL to 150? 

Leanne.

0 Helpful
grsdev
Expert Contributor
Expert Contributor

‎03-11-2022 07:38 AM

It's a know, ongoing issue. See the last couple of pages of replies here:

https://community.ee.co.uk/t5/My-EE-app-and-website/Allowances-are-showing-as-zero-data-mins-and-tex...

 

0 Helpful