Looking for compensation!

Mnixon123 · ‎04-10-2022

With ZERO communication from EE to advise on service being down at the moment. Been down since Sunday and still no contact from EE to let me know anythiny. So frustrating!! I am hoping for some compensation here as I have no service whatsoever!

Schockwave · ‎04-10-2022

Hello @Mnixon123 ,

Welcome to. The community,

Is this for broadband or mobile?

You can check here and report it and get updates:

https://coverage.ee.co.uk/coverage/ee

There is compensation, but I would suggest you let EE know as well.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_B · ‎04-10-2022

@Mnixon123 No network will guarantee at 24/7/365 day service as issues can and do happen that are out of the network’s control. You'll not get any compensation after 2/3 days unless you can prove it’s been detrimental to you. Ie your business has suffered and you’ve had a loss of income because of no network coverage and you have no other means of communication like Wi-Fi calling as you obviously have an internet connection.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎04-10-2022

@Chris_B wrote:

@Mnixon123 You'll not get any compensation after 2/3 days unless you can prove it’s been detrimental to you.

Consequential loss is covered in EE's T&Cs, and is not provided for.

A goodwill payment may sometimes be offered in specific and individual-customer-cases.

Knowing what service the OP is querying would also be useful, to advise further.