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Iv been cut off any being put bk on im currently ib hospital recovery from cance

Daveholden
Visitor

‎03-07-2023 08:22 PM

 
0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎03-07-2023 09:34 PM

Hello @Daveholden ,

Welcome to the community,

Sorry to hear this, hope you will be better soon.

Why were you cut off? Did you not keep up with payments? You did not say whether you are on a monthly contract or pay as you go.

Unfortunately this is not customer service, but a public forum with no account access, so you would have to discuss this with customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Leanne_T
EE Community Support Team
In response to Schockwave

‎04-07-2023 08:13 AM

Hi @Daveholden 

I am very sorry to hear this and hope you're recovery is going well. 

If you have a pay monthly account with us, you can message one of our mobile care team using the get in touch page here, they can certainly take a look at the account for you and see what they can do to help.

Thanks 🙂 

Leanne.