International calling while abroad

[Lemmiwinks]

I'm currently based overseas, and I need to make a call / text using my UK number. I have enough credit (PAYG) but it won't let me connect.

I need to either call or text to ensure that my number does not expire as I have not used it for almost 3 months.

I have searched through all the options on the my EE app, and I cannot find anything that will allow me to enable international calls. Any help will be much appreciated.

[bristolian]

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@Lemmiwinks wrote:

I got the PAYG SIM .... so I don't think I actually used it in the UK at all. Is there any way to activate it remotely?

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No. The SIM needs to be used on EE's UK network first.

[XRaySpeX]

You have ~6 months (179 days) to make a chargeable action before it goes into hibernation.

[Lemmiwinks]

Ok thank you. I will be going back to the UK for a trip in a month so I'll be able to use it then.

Thanks for all your help

[lmilanova]

After a chargeable action is done, will the sim card remain active for another ~6 months (179 days) ?

And after the first chargeable action in UK, can the next ones be outside UK?

Basically can one keep their EE number by making a call/sending text in roaming using the top-up credit every 6 months ?

[XRaySpeX]

@Lemmiwinks : Yes to all.

[Leanne_T]

Hi @lmilanova 

Thanks for coming to the community. 

@XRaySpeX is correct and full details can be found in our What is pay as you go and flex hibernation, and how do I stop it? - The EE Community article 🙂

Leanne.