Phone not working in SAfricai cannot text 150 to top or make calls

[Chris_B]

@Claude123  You can not text 150 internationally without paying an international text charge.   You can top up via your online account.     Your pack allowance doesn’t cover you while there so you need credit on your account to pay for calls/texts.   

[XRaySpeX]

@Claude123 : Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

[Claude123]

I have been using text top up in on the phone in uk and SA
All of sudden failed
I have just gone into my online ee account
Made Top Up
Hope this works and I can continue using my uk ee number

To keep it active do I have to use my uk sim every few weeks ?

Thanks
Claude123
Sent from my iPad

[Chris_B]

@Claude123  you need to use it at least every three months. 

[Claude123]

I topped up on my ee account few minutes ago
Will this now re activate my number
I will remember to call uk every month until I return in April

Claude123
Sent from my iPad

[XRaySpeX]

You needed to make a chargeable action within every 179 days. Making calls or texts from your pack don't count. If your SIM has already gone into hibernation topping up now is too late. 

[Claude123]

I am in SAfrica my uk phone number fails to connect or receive calls. I can’t contact EE using App Is there an email customer service address I can use

my PayAYGo balance is well in ctedit

everything was working normally until today

thanks

[XRaySpeX]

@Claude123 : Why ask again the same thing in yet another forum when you've already had answers here & are just as likely to get any more here when others see what's already been suggested?

[Claude123]

I cannot ring the number you have suggested from my mb as all calls fail

if I call from my SAfrica Landline and press option 1 it does not recognise the number I am ringing from

so if I could contact EE by email that would help

i did try calling via the EE App it worked for a while, but now does not connect

so I am stuck !

thanks