International Roaming 'blocked'

[chan_2022]

Hi Everyone,

Despite calling CS while on holiday abroad (India) I have been unable to unblock my roaming. They even added a roaming message pack.

My spouse's phone on another competitor's network switches roaming utomatically. 

It is a pain to remember everytime before going abroad to send a text message to enankr/disable roaming.

Has anyone had any luck in unblocking it. CS didn't have a clue and I had to pay costly calling charges for over half hour trying to speak to CS.

[Chris_B]

@chan_2022  Why are you turning roaming off when your back in the UK ? You don’t need or have too as you’ll not be charged for having it enabled. 

[chan_2022]

Thanks for replying. Perhaps I was not clear enough. I am trying to enable roaming after leaving the UK. But it is showing as 'blocked' in the ee account even after customer services have enabled it.

[Leanne_T]

Hi @chan_2022

Thanks for coming here. 

When did you speak to our mobile care team to get roaming activated? 

Thanks 🙂

Leanne.

[XRaySpeX]

@chan_2022 : Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[chan_2022]

Thank you both for your replies. I have spoken at length to the CS before posting. This was nearly 12 hours ago. They have enabled the roaming at their end but this is the screen I get even after that. For record I have restarted the phone every few hours hoping it will refresh. Even they have sent 'refresh' data their end hoping it will enable the roaming. 

I have attached the screenshot which shows both options greyed out. The only option I have is to speak to technical team which will be another expensive affair, after 24 hours is elapsed if it doesn't activate after that.

[XRaySpeX]

Skype is not expensive.

[James_B]

Hi @chan_2022,

Please allow up to 24 hours for the roaming updates on your account to take affect.

James

[chan_2022]

No luck even after 24 hours. Reset network settings, lost all my wifi passwords, still no luck. I am on hold with ee as I type, quite an expensive ' on hold' I should say. 

[Kirigaya_Kazuto]

I get an error too if I try and activate those buttons you pictured, I always have, so you're not alone