Initiating roaming when already abroad

[billtennant]

I came to Malta with my EE phone, and the automatic setting on my iPhone logged me on to a network called "epic".  I forgot to initiate roaming on my phone prior to departing the UK, and now have no means to text ROAMING to 150.  Any solutions out there?  Grateful for any help!

[bristolian]

If your phone has connected to a local network in a foreign country, then roaming is active.

What are the service issues you're having?

[billtennant]

Sorry - did’t really explain that very well did I?
The problem is that while the phone displays “epic” as the logged network, I cannot make outgoing calls. Any attempt simply results in three beeps and then silence.
B

[bristolian]

Are you on PAYG or pay-monthly? If pay-monthly, check for an active spend-cap that would prevent charges being incurred

https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap 

[billtennant]

Nope- no spending cap active on my pay monthly account.

Sent from my iPhone

[James_B]

Can you receive calls and texts @billtennant?

What about mobile data?

James

[billtennant]

Interestingly I can receive calls and texts from my wife’s O2 phone. When I switch on mobile data it seems to be OK.
B

[Katie_B]

Thanks for getting back to us @billtennant. 

Is there any other available networks when you do a manual search?

Katie

[billtennant]

There are epic, Melita Mobile and go mobile. Having tried each one, I get a message in English and Maltese telling me that the number is invalid and that call barring has been initiated.

[Katie_B]

Thanks for trying @billtennant.

It looks like everything we would recommend has been done. 

Are you with someone who has a working phone you could use to contact our customer care team who can look into your account?

Katie