In EU with roaming data but no internet suddenly

[JuliaAtAber]

Hi there, I’m currently in Austria and my iPhone X has, after 2 weeks without problems, suddenly stopped connecting to the internet, despite being connected to 4G and despite having plenty of data for roaming on the contract. I’ve removed and put back the SIM card and it makes no difference. The phone is fine on Wi-Fi but we don’t have Wi-Fi most of the time. Any suggestions would be very welcome. Thanks. 

[XRaySpeX · Accepted solution]

Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.