I travelled to turkey and I can’t use my phone .

[Culcookie]

Trying to use my phone in turkey , roaming is on and I have a spending cap . Nothing is working 

[bristolian]

What exactly is your basis for saying "roaming is on"?

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

[Culcookie]

I did contact them . Also I messaged them and they said it’s on but still nothing h is working . No bar at all to even text 

[bristolian]

How did you contact EE? Was this by calling CS, or by texting ROAMING to 150?

When you say "they said it's on" - what exactly is "it" that EE advised you was on?

I strongly suspect the solution to your issue is in my original reply. If you have "no bar at all", that's exactly the symptoms expected of you being abroad with no roaming active on your SIM.

[TimAitch]

Hi, I had the same problem throughout my stay in Istanbul in May this year.

[bristolian]

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@TimAitch wrote:

Hi, I had the same problem throughout my stay in Istanbul in May this year.

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Anyone who travels abroad without roaming being enabled, likely will.