I phone 13 and 11 not working in Feurtaventura

[GuyWalker01]

I have contacted EE and they are escalating it.. been here many times no issues..

but both phones won’t make international calls and WiFi calling not working on international calls either..

we have turned on/off

turned network to manual

reset phone..

any suggestions??

[Schockwave]

@oGuyWalkeyr01 ,Wifi calling only works in the UK.

Have you made sure that roaming, call abroad and premium calls are enabled? You will need to do this by logging into your account, but you will only be able to do this if you are on contract.

If you are unable to do this and everything else you have tried does not  work, you will have to contact EE, which you can do using Skype and their free number:

https://ee.co.uk/contact-ee/account-billing/mobile

[Schockwave]

@GuyWalker01 , no need to write in two threads, I have replied to your other thread.

[XRaySpeX]

@GuyWalker01 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything.