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I’m in Spain I cannot make calls too ee for nor can I call uk numbers

Hemamorales
Investigator
Investigator

‎07-04-2023 10:06 AM

Hello I’m in urgent need of assistance I’m in Spain and I cannot call anyone from uk or even ee to speak to someone. This is super frustrating as I desperately need to contact people in uk for emergency reason and can’t contact anyone and I can’t contact ee 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎07-04-2023 03:29 PM

Has your phone worked abroad before? Does it show coverage indicators of a Spanish network?

If it has, there may be an issue with the local Spanish network you're currently connected to - often restarting your phone or manually choosing an alternative network can resolve this.

If not - are you on PAYG or pay-monthly?

Hemamorales
Investigator
Investigator
In response to bristolian

‎07-04-2023 03:32 PM

I am connected to a network orange I have tried to change it and it and
also click the automatic option but none of them seem to work and no I
haven’t used this phone abroad also when I text roaming to 150 it says I
need to call 150 but the call wont connect the call
0 Helpful
bristolian
EE Community Star
EE Community Star

‎07-04-2023 03:55 PM

Are you on pay-monthly or PAYG?