I just paid the bill and i havent got signal on my phone yet

[jazzel70]

I just paid my bill in full to EE but when I checked my profile my number is not there anymore, do I just wait 24 hours or what should i do?

I am in South America now by the way, that's why I am using this forum for help

Thanks

[Leanne_T]

Hi @jazzel70 

Thanks for coming to the community. 

The payment can take 24 hours to process and the suspension removed. If you would like to discuss the payment and see if this can be removed for you please call us from any other phone on +44 (0)7953 966 150. 

Leanne. 

[jazzel70]

24 hours have passed and I still do not have signal on my phone

[James_B]

Hi @jazzel70,

How long had your bill been overdue?

James

[bristolian]

Have you restarted your phone every few hours since paying the bill?

[jazzel70]

Yes, I did try. that, didn't solve the problem

[jazzel70]

Couple of months, dont know exactly, how can i check?

[James_B]

Hi @jazzel70,

If your account was unpaid for a number of months, your account could be with our collections team.

Please get in touch on +44 7953 966 150 to discuss your account.

Thanks

James

[jazzel70]

Ok will do that, thanks, I am still away from the country and I wasn't receiving notifications, will call them tomorrow and check to see what happened

[jazzel70]

I contacted the number and they will reactivate  my line in 72 hours thanks