Online Temporary Passcode from HSBC

[Palestrina]

I can't receive texts with Online Temporary Passcode from HSBC. Please direct me to the right group.

[FibreOpticFan]

you have to make sure HSBC have your number to get passcodes its not EE side 

[bristolian]

Do you have any issues receiving other text messages? Whether automated or person-to-person

[Palestrina]

No, just this one. HSBC have my correct Mobile number and Bank details. HSBC are now asking its customers to confirm online card payments more often.

[James_B]

Have you recently transferred your number from another network, @Palestrina?

James

[Palestrina]

No, I;ve always been with EE.

[James_B]

Hi @Palestrina,

As you haven't made any recent changes to your mobile account and can receive other messages successfully, I'd recommend reporting this issue to your bank.

Thanks

James

[Palestrina]

I did tell HSBC and they said tell my service provider which is EE, but I'll try them again.

[James_B]

Don't hesitate to contact our Technical Support Team on 150 if your bank isn't able to resolve the issue, @Palestrina 

James