How to activate My EE number roaming while I am in Egypt

[Northerner]

Hi @Amy217 

If this is a PAYG SIM you've purchased in the UK which wasn't activated in the UK, then you cannot activate it. 

Alternatively if this is a pay monthly SIM then log into your EE app Mobile plan - Settings. Or you can activate roaming international calls and text via your online account. 

For costs and add-ons please see here:

https://ee.co.uk/help/help-new/roaming-costs/countries/egypt

Thanks 

[Amy217]

I got through setting but enabling roaming does work

 

[Amy217]

I have a monthly bill payment number.

I have already got  the 60 minutes global roaming  add on , but still not activated.

[Amy217]

roaming  enabling doesn’t work

[Leanne_T]

Hi @Amy217

Thanks for coming here. 

What happens when you try and select Roaming and Call Abroad in your My EE account?

Leanne 🙂

[Amy217]

There is  a switch that should be turned on to enable roaming , the  switch  has no response and the area  is greyish  as in the photo uploaded as if  the option is not valid.

[Leanne_T]

Thanks for trying @Amy217

In this case, we would need to get this looked into for you, please give us a call from another phone on+44 7953966250 and the team will be happy to help.

Leanne.

[XRaySpeX]

Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[Amy217]