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Help please! Using phone in the Canary Islands

Coz21
Established Contributor
Established Contributor

‎21-10-2023 10:53 PM

My PAYG pack is due to renew whilst I'm in the Canary Islands. Will it still renew if I've topped up before I go? Also, I understand i need to pay £2 per day to use my allowances there. How do I pay this and at what point do I set it up?

Another question.... my son is on EE contract. What do I need to do to his phone for him to use his phone in the Canary Islands? When I log into my EE account, I can't see any details of his contract (which is in my name and I pay the bill)... I can only see the details of my PAYG. So I'm not sure how I can set his phone up to use his phone abroad.

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25 REPLIES 25
Coz21
Established Contributor
Established Contributor

‎22-10-2023 07:26 PM

Thanks everyone for your help. I phoned EE and they said his phone is all set to use abroad. Also we don't need an add on as it's included in his contract.

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XRaySpeX
EE Community Star
EE Community Star
In response to Coz21

‎22-10-2023 07:28 PM - edited ‎22-10-2023 07:30 PM

But you said you did it on your PAYG:

 

@Coz21 wrote:

I have selected data roaming on my Samsung EE PAYG and also text ROAMING to 150. I have received a reply on mine with information. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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XRaySpeX
EE Community Star
EE Community Star
In response to Coz21

‎22-10-2023 07:46 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Coz21
Established Contributor
Established Contributor
In response to XRaySpeX

‎22-10-2023 08:09 PM

Ah yes sorry, I did just incase I had to do it on mine aswell. I got a reply though and my son didn't on his. But his is sorted now. Hopefully mine will work when I get there.

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XRaySpeX
EE Community Star
EE Community Star
In response to Coz21

‎22-10-2023 08:12 PM - edited ‎22-10-2023 08:15 PM

Your reply was just a default reply of all the valid commands when it doesn't recognise the command you sent. You'd get the same from just texting HELP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Coz21
Established Contributor
Established Contributor
In response to XRaySpeX

‎22-10-2023 08:16 PM

Well hopefully when I land, I will get the text mentioned earlier in the thread and I can buy an add on.

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