Help please! Using phone in the Canary Islands

[Coz21]

My PAYG pack is due to renew whilst I'm in the Canary Islands. Will it still renew if I've topped up before I go? Also, I understand i need to pay £2 per day to use my allowances there. How do I pay this and at what point do I set it up?

Another question.... my son is on EE contract. What do I need to do to his phone for him to use his phone in the Canary Islands? When I log into my EE account, I can't see any details of his contract (which is in my name and I pay the bill)... I can only see the details of my PAYG. So I'm not sure how I can set his phone up to use his phone abroad.

[XRaySpeX]

Your pack will auto renew as long as you top-up beforehand, either here or in Spain.

To use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about the charges for roaming in EU. If you opt to text neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.

You won't see your son's contract a/c from your PAYG a/c. They are separate & don't mix.

He should text ROAMING to 150 before he leaves UK to ensure roaming is enabled on his account.

[Coz21]

Thank you. So for my PAYG, do I need to wait until I arrive in Spain to text ROMEWEU7D? 

And can my son activate his up to a week before arriving in Spain?

[XRaySpeX]

Yes, you'll be invited to by the welcome msg.

Activate your son's what? ROAMEU7D is only for PAYG not contract. He should text ROAMING to 150 anytime before he leaves UK. It is free.

[Coz21]

Yes, that's what I meant...  at what point should he text ROAMING to 150. So he can do it anytime now then. Thank you so much for your help, much appreciated.

[bristolian]

For pay-monthly users, there are two elements 

1: The roaming facility is free, and is what enables your phone to use foreign networks. Without it, you won't get coverage abroad. Texting ROAMING to 150 before leaving the UK is the usual way.

2: Choose any billing add-on to reduce the cost can be done at any time. Within the EU, you either pay £2.29/day or £25/month - and have full use of your UK allowances.

[XRaySpeX]

You're welcome! Glad to be of help and trust that it is now sorted. 

[Coz21]

So I still have to do number 2 for the contract one? How do I choose an add on and how do I pay for it if I can't access his contract online?

[Christopher_G]

Hi @Coz21 

If you speak to our Mobile Care team, they'll help you get access to the online account so that you can add it, or add it for you.

Chris

[Coz21]

I text Roaming to 150 on my son's phone last night but still not received a reply. Do I need to wait for a reply before choosing a bill add on?

Also, could I just create an online EE account using his email address to manage his contract and buy an add on?