Help please! Using phone in the Canary Islands

[Coz21]

My PAYG pack is due to renew whilst I'm in the Canary Islands. Will it still renew if I've topped up before I go? Also, I understand i need to pay £2 per day to use my allowances there. How do I pay this and at what point do I set it up?

Another question.... my son is on EE contract. What do I need to do to his phone for him to use his phone in the Canary Islands? When I log into my EE account, I can't see any details of his contract (which is in my name and I pay the bill)... I can only see the details of my PAYG. So I'm not sure how I can set his phone up to use his phone abroad.

[Christopher_G]

Yes, you could set up an EE account with a different email address and link the number, @Coz21 

You'll be able to manage the add-ons from there. You should get a message back from texting ROAMING to 150 pretty quickly, I'm not sure why you haven't received a reply yet.

Chris

[Coz21]

My Samsung phone doesn t have the 'automatic network selection' but it has 'data roaming' which I've selected. Is that the same thing? Or is there another setting I need to select?

[Christopher_G]

Data roaming would need to be enabled on the device, but it also has to be enabled on the SIM by EE, @Coz21. Usually texting ROAMING to 150 helps you do that, but if it isn't working, I recommend calling our Mobile Care team on 150.

Chris

[Coz21]

Sorry, I may be confusing things a little. It's my son's iphone on EE contract that we're not getting a reply on when texting ROAMING to 150. That's the one I need to create an online account for to buy an add on. But I may need to phone EE anyway if we're not receiving a reply.

I have selected data roaming on my Samsung EE PAYG and also text ROAMING to 150. I have received a reply on mine with information. So I'm assuming I don't need to do anything else with mine until I get there?

It's just my son's phone that is the issue.

[Christopher_G]

Yes, I think it's probably best to call about your son's phone, just to make sure everything is set up, @Coz21 

They'll be able to check your number too, just to be sure.

Chris

[Coz21]

Thanks. Is it just the customer service number I ring?

[bristolian]

Data roaming simply means "can I use mobile data whilst roaming". The equivalent would be menu options for "text message roaming" & "voice call roaming" - these are useless without roaming being enabled on the SIM.

There would be no harm in sending the roaming text again.

[Coz21]

Thanks. We have sent it twice more today and still not got a reply on his phone.

[XRaySpeX]

Texting ROAMING to 150 from a PAYG SIM is not effective. It is only applicable for contracts.

[Coz21]

My son's is a contract.