Going straight to answerphone

zoomlyboomly · ‎26-01-2025

Hi all,

When people ring me they go straight through to answerphone. My signal here is ok 3 or 4 bars. I can ring out ok. Any ideas? Thanks in advance.

Northerner · ‎26-01-2025

Hi @zoomlyboomly

Deactivate voicemail (VM OFF ) and see what happens. Then reactivate (VM ON) and try again.

Also try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎26-01-2025

Hi @zoomlyboomly

Deactivate voicemail (VM OFF ) and see what happens. Then reactivate (VM ON) and try again.

Also try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎26-01-2025

Does this affect all callers indiscriminately, or do, say, withheld numbers ring but recognised callers don't?

This is potentially consistent with a do-not-disturb being set, but test calling yourself from withheld before proceeding further.

zoomlyboomly · ‎26-01-2025

Thanks for replying, my son ran me and he got through he is on O2, my wife rang me (she is ee) and it went straight to voicemail. This is with same settings and within 1 minute of each other calling.

zoomlyboomly · ‎26-01-2025

Thanks to Northener and Bristolian.

The good old ' turn it off and on again' seems to have worked.