The EE Community

Netflix 'upgrade'???

I've got Netflix as an added extra. I paid extra to upgrade from basic to standard (no ads) Now seemingly 'standard'is the de facto base extra with EE . With ads!! So, now I have Netflix Standard (with ads) which is the bogstandard add on for EE . Do...

Paying my bill early

I’m meant to pay my bill on the 17th am I able to just pay it the now??

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

2025, still happening....

Getting worse - why is my account closed?

So. When I go to upgrade it take me from the app to a web page and asked me to log in.when I log in it says account Closed in a red box and say for the best deals you have to be an ee customer. I HAVE BEEN WITH EE FOR 22 YEARS MY ACCOUNT IS NOT CLOSE...

Has anyone managed to get the Early termination refund ?

Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

EE Broadband Performance significantly worse than with BT

 Hi all,I've recently switched from BT broadband to EE broadband and received a new EE Smart Hub Plus as part of the switch. Since the switch, I've noticed Internet performance is significantly worse with EE than it was with BT.Generally everything f...

EE TV Box Pro – IPC6023 Error Despite Full Troubleshooting

Hi all,I’m getting the IPC6023 error on my EE TV Box Pro, which I understand is related to multicast streaming.Here’s what I’ve tried so far:Restarted the EE TV Box Pro, EE Hub, and any related devicesChecked that all equipment is either EE or BT sup...

Account is blocked by fraud team

HiYesterday without no reason my ee account got blocked and sim stopped working. I called to EE Customer support and they told me that account was blocked by fraud team and nothing could be done to unblock it. I didn't receive any communication from ...