I just arrived in Australia and I am unable to connect to network roaming

Rossy15 · ‎16-03-2023

I am in a monthly contract and subscribed to the add on before I left the UK

I can only use wifi

please help asap as I will

thank you

Rossy

Schockwave · ‎16-03-2023

Hello @Rossy15 ,

Welcome to the community,

Subscribing to the add on does not enable roaming. You should have made sure that roaming is enabled before going abroad.

If you have Skype, there is a free number you can ring to see if customer service can enable it, we cannot do this from here, this is not customer service:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎16-03-2023

Hello @Rossy15 ,

Welcome to the community,

Subscribing to the add on does not enable roaming. You should have made sure that roaming is enabled before going abroad.

If you have Skype, there is a free number you can ring to see if customer service can enable it, we cannot do this from here, this is not customer service:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Rossy15 · ‎16-03-2023

Dear all,

I am currently in Australia and although I activated the roaming service, I CANNOT get any service provider. Only SOS! I have setup everything correctly and still no joy. Can support please help?

Thank you,

M aria

XRaySpeX · ‎16-03-2023

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎16-03-2023

Ignoring the billing add-on you've chosen, but if roaming is correctly activated on your phone then manually selecting different local networks and/or restarting your phone, is all you can realistically do.

If roaming is not activated on your phone, then you will need to contact EE CS to do so - either via Skype over a WiFi connection, or using another phone.