Garbled incoming audio

[Nick2d]

I have a problem with the audio on incoming calls. The person calling me sounds garbled, like they are under water, blowing bubbles. However, if I call them I can hear them fine. I have a Samsung S10. I would appreciate any help to understand if this is an issue with my service or my phone. Many thanks.

[Viper007]

You are welcome ANC54

It's not a bad network  ..  used it before and you may pay a little more but you can leave anytime as theres no contract. It's good to try for a month or 2 and then see if it works for you in areas you cover

I have 100GB Data, Unltd text and calls.  £20 goodybag. Probably a bit overkill but can always change the goodybag and scale down 🙂

I guess the ios update to 16.1.1 did not help?

[MarkB731]

Interesting how this morning the issue for me has resolved itself. My Daughter rang on her sky mobile and all fine and I tested the landline and that all works OK too. 

[Nick2d]

Morning everyone.

Thank you @MarkB731 . I just tried my landline to my mobile and the issue has disappeared for me too!  We all knew this was a network issue, and I had hoped it might disappear as quickly as it surfaced, and thankfully that seems to be the case. 😊

[ANC54]

Hello @Nick2d @MarkB731 

Same here - all incomings clear this morning from phones that were previously garbled.

As you say, proves it was a universal network issue as we have all experienced this clearing at the same time today. Someone, somewhere has fixed it.

Whether it was EE or Sky or compatibility between them, we may never know (until it happens again !).

Thanks to everyone on here for sharing the issue - made it much easier to manage !