Hi @bristolian .
Ok fair enough, perhaps my ignorance of mobile signal technicalities is showing, however my point was that the technical support person was taken aback by the lack of signal both inside and outside my house and she listed what I could not receive, starting at 2G, so I was just following their lead. More to the point I have lived in this house for 13 years and been with EE for probably almost as long. I have never had this issue with garbled calls until last week, and it sounds like every other user on this thread is in a similar position. Surely, this must point to a more widespread issue.
I appreciate the suggestion of trying different layers, but why should I suddenly need to, that is what interests me more. Something has changed and I don't believe it is down to my equipment when others are witnessing the exact same problem for the exact same duration.
I was very impressed with the support I received from EE earlier, both from the level 1 and level 2 operatives. They did all they could, but I was surprised that they closed my case without waiting to see if the new SIM would do the trick. If it doesn't, I shall certainly be back on the phone.
