Emergency alerts didnt work properly?

Whyausername · ‎23-04-2023

We have 4 EE android mobile phones in the same property. All up to the required standard for mobile alerts.

One received the alert as planned, one had a notification icon to say something was received but made no sounds and had to be unlocked to see the alert. 2 had nothing. All in the same house, none in airplane mode, all active EE sims, all have signal, noone opted out.

What went wrong?

XRaySpeX · ‎23-04-2023

What version of Android are they on?

I received the alert 3PM today unexpectedly! I understood you need to be on at least Android 11 but I received it on Android 9 🙂 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Nodrog49 · ‎23-04-2023

My wife and I both have Apple phones but did not receive Emergency Test Alert although my daughter on O2 did and we were all in the same room, perhaps just well it was a test and not the real thing.

Chris_B · ‎23-04-2023

@Nodrog49 Was it ? Just to check you do have the option enabled on the device?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎23-04-2023

No, there is no enabling option on my Android, yet I did receive it altho' I'm not supposed to.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎23-04-2023

@XRaySpeX it’s said to be android 11 or higher but it also states you still might receive it on early versions of android.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Salswift52 · ‎23-04-2023

Same happened to me. Phone was on silent mode but alerts not switched off. Had no alert and message despite 3 other people in the house receiving it. What a wash out. Complete ineptitude again with this government. Will obviously have to rely on my daughter and son in law who are in sky mobile to inform me of impeding disaster.

Northerner · ‎23-04-2023

Both my EE work iPhone and Android devices received the message.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎23-04-2023

Thanks, @Chris_B . Yes, it does say that but it also goes on to say:

If you have an earlier version of Android, you may still be able to receive alerts. To check, search your device settings for ‘emergency alerts’.

But my Android 9 has no Setting for ‘Emergency Alerts’. So I never expected to receive it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

barmyblonde14 · ‎23-04-2023

I had the same problem. Have a new iPhone 13 mini and my alerts are turned on and I did not receive the alert. My husband got an alert on his phone (same model and also with EE).