Everyone on contract pays £2.29 / day for using their UK allowance in the EU. It's only free within the UK.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
It specifically says it's free within the UK and EU - EE should not be charging based on this fact, at least until they correct the name/description of the add-on.
I renewed last October. It happened again in Italy. EE call centre still won't help. It's still on as an add on. Poor service from EE, think I will pull all my services with them.
To use any allowance or add-ons you have on your account would incur a daily charge when Roaming in the EU, if your plan started on or after 7 July 2021. Full details can be found in the Changes to EU Roaming Help page.
