EU Roaming no data service

[bm2609]

I am in Spain I have roaming enabled confirmed by EE Guide today, we checked all phone settings are as they should be. I have done phone reset airplane mode toggle, network selection yet still no data. I have voice and sms. I have a £30 spend cap this is my first day in Spain. iPhone 11 

Any ideas or suggestions 

[bristolian]

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@bm2609 wrote:

I am in Spain I have roaming enabled confirmed by EE Guide today, we checked all phone settings are as they should be

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What specific settings have you checked?

Does your phone display coverage of a local network? If yes, can you make & receive voice calls? Can you send & receive text messages?

[bm2609]

Roaming on, network selection automatic, WiFi calling off.  Phone displays Orange 4G, Yes as I mentioned calls and texts are working. Thanks

[bristolian]

There is no phone setting for "roaming on", this is an account-level option - but I suspect you're referring to "data roaming".

Within the EU, mobile data is covered by your daily/monthly charge - what happens when you try using mobile data? And are the symptoms identical across all available local networks?

[bm2609]

I’m referring to “mobile services” > “mobile data options” > “roaming on “

when trying to use data eg WhatsApp sending a photoI just get the whirring wheel and nothing happens

same with internet nothing loads

[bm2609]

Note was walked through the settings by an EE Guide who confirmed all was as should be and everything on the account at EE was showing Roaming active, and plenty of spend cap

[bristolian]

Have you tried connecting to every available local network in-turn, and are the symptoms identical?

[bm2609]

I’m on the same network as my friend who has no problem they are also on EE

[Leanne_T]

Hi @bm2609 

Thanks for coming here. 

Have you tried manually connecting to a different network to see if this works for you? 

Leanne.

[bm2609]

Yes, plus as I mentioned the default is the same as my friend who is with me and they are fully connected and also an EE user