EU Roaming no data service

[bm2609]

I am in Spain I have roaming enabled confirmed by EE Guide today, we checked all phone settings are as they should be. I have done phone reset airplane mode toggle, network selection yet still no data. I have voice and sms. I have a £30 spend cap this is my first day in Spain. iPhone 11 

Any ideas or suggestions 

[Leanne_T]

Thanks @bm2609 

Are you able to try your SIM card in their phone to see if you can access data? 

Leanne. 

[bm2609]

Thanks for trying to help, not sure if we want to do that as don’t want risk that whilst on holiday. Will think about it

[Leanne_T]

No problem, I understand @bm2609 

You can also call us again and let the team know all the steps you have tried have not resolved this for you and see if they can run further troubleshooting with you 🙂

Leanne.

[bm2609]

Thanks, actually i have an open ticket with a text link for this case - I have an open action to update to the latest iOS which I’ll do overnight whilst on WiFi to see if that changes anything 

[bm2609 · Accepted solution]

Arranged a call back for the open ticket and it is now resolved (day 3) The guide from the technical team “tweaked “ something at the back end which opened up roaming. Not sure what and why will investigate further when i get back to UK