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EU Roaming for pre-2021 contract

RoamingFree
Visitor

‎22-02-2023 03:22 PM

Yesterday; 21 Feb 2023, I received a text from EE stating that I will be charged 2 GBP per day whilst I am abroad in the EU, even though I have a pre-2021 contract with free EU roaming clearly stated in the contract. I have not upgraded or renewed and neither have I been informed or agreed to any change.

Is this an error? or has there been a breach of contract?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎22-02-2023 03:48 PM

Hi @RoamingFree 

Thanks for coming here. 

Have you changed your plan to a SIM Only plan recently? 

If you log into your My EE and select add-ons, do you have the £2 charge for using your allowance when roaming showing?

Leanne.

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