17-12-2022 09:25 AM
Can EE not connect to any networks in Laos? Any that come up I try to connect manually but it just says 'the sim card does not allow a connection to this network'.
17-12-2022 09:29 AM
Are you on PAYG or pay-monthly? PAYG is auto-enabled for roaming providing you've used the phone in the UK before leaving the country.
If on pay-monthly, did you enable roaming before leaving the UK?
17-12-2022 09:51 AM
Pay-monthly and roaming was enabled long before leaving the UK.
17-12-2022 09:56 AM
Hi @JR85
Make sure roaming is activated under your phone network settings.
If yes and you cannot connect manually then you'll need to speak to EE CS.
Thanks
17-12-2022 10:11 AM
I spoke to CS and they said its all activated and no blocks. Still doesnt connect to any network.
17-12-2022 10:15 AM
Hi @JR85
Even on your phone as I've mentioned above as by default it's normally off.
Thanks
17-12-2022 10:20 AM
Yep activated on my phone as well. Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.
17-12-2022 10:34 AM
Hi @JR85
Use Skype and call EE on WiFi using +44 800 079 8586.
You cannot have roaming activated as it should be working.
Thanks
17-12-2022 11:14 AM
@JR85 wrote:
Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.
If you've been able to connect to local networks in other countries, this suggests your EE roaming facility is enabled, and the issue is with the Laos networks.
Not much EE can do about those, except to investigate them on being made aware. Unfortunately the nature the beast is that reporting roaming issues whilst abroad, can mean lengthy calls to CS.
17-12-2022 12:14 PM