cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE sim unable to connect to Laos networks?

JR85
Investigator
Investigator

Can EE not connect to any networks in Laos? Any that come up I try to connect manually but it just says 'the sim card does not allow a connection to this network'.

21 REPLIES 21
bristolian
EE Community Star
EE Community Star

Are you on PAYG or pay-monthly? PAYG is auto-enabled for roaming providing you've used the phone in the UK before leaving the country.

If on pay-monthly, did you enable roaming before leaving the UK?

JR85
Investigator
Investigator

Pay-monthly and roaming was enabled long before leaving the UK.

Northerner
EE Community Star
EE Community Star

Hi @JR85 

Make sure roaming is activated under your phone network settings. 

If yes and you cannot connect manually then you'll need to speak to EE CS.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JR85
Investigator
Investigator

I spoke to CS and they said its all activated and no blocks. Still doesnt connect to any network.

Northerner
EE Community Star
EE Community Star

Hi @JR85 

Even on your phone as I've mentioned above as by default it's normally off. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Yep activated on my phone as well. Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.

Northerner
EE Community Star
EE Community Star

Hi @JR85 

Use Skype and call EE on WiFi using +44 800 079 8586.

You cannot have roaming activated as it should be working. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

@JR85 wrote:

Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.


If you've been able to connect to local networks in other countries, this suggests your EE roaming facility is enabled, and the issue is with the Laos networks.

Not much EE can do about those, except to investigate them on being made aware. Unfortunately the nature the beast is that reporting roaming issues whilst abroad, can mean lengthy calls to CS.

I 100% do have roaming activated. I called EE and they said it's all ok on
their side as well.