EE sim unable to connect to Laos networks?

[JR85]

Can EE not connect to any networks in Laos? Any that come up I try to connect manually but it just says 'the sim card does not allow a connection to this network'.

[bristolian]

Are you on PAYG or pay-monthly? PAYG is auto-enabled for roaming providing you've used the phone in the UK before leaving the country.

If on pay-monthly, did you enable roaming before leaving the UK?

[JR85]

Pay-monthly and roaming was enabled long before leaving the UK.

[Northerner]

Hi @JR85 

Make sure roaming is activated under your phone network settings. 

If yes and you cannot connect manually then you'll need to speak to EE CS.

Thanks 

[JR85]

I spoke to CS and they said its all activated and no blocks. Still doesnt connect to any network.

[Northerner]

Hi @JR85 

Even on your phone as I've mentioned above as by default it's normally off. 

Thanks 

[JR85]

Yep activated on my phone as well. Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.

[Northerner]

Hi @JR85 

Use Skype and call EE on WiFi using +44 800 079 8586.

You cannot have roaming activated as it should be working. 

Thanks 

[bristolian]

---

@JR85 wrote:

Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.

---

If you've been able to connect to local networks in other countries, this suggests your EE roaming facility is enabled, and the issue is with the Laos networks.

Not much EE can do about those, except to investigate them on being made aware. Unfortunately the nature the beast is that reporting roaming issues whilst abroad, can mean lengthy calls to CS.

[JR85]

I 100% do have roaming activated. I called EE and they said it's all ok on
their side as well.