EE WiFi hotspot

[Jimbobjack]

Hi all

does anyone know if EE hotspot access is included with an EE mobile pay monthly contract?

[Northerner]

Hi @Jimbobjack 

Please see here:

https://ee.co.uk/help/mobile/manage-use/using-phone-features/how-do-i-access-wifi-coverage-boost

Thanks 

[Chris_B]

@Jimbobjack Yes you can access it that’s why it’s there.    Why would EE make this available if you can not access it. 

[Jimbobjack]

Well it won’t let me log in using my EE account credentials.

[Leanne_T]

Hi there @Jimbobjack 

You won't need to log in to use the WiFi Coverage Boost, please see our How Do I Access WiFi Coverage Boost, page for full details 🙂

If you're trying to connect to EE WiFi this is different to the WiFi Coverage Boost, this is free for new EE Broadband and BT Broadband customers. You can buy a voucher for short-term access here, you can find out more information on how to get access here.

Leanne. 

[Jimbobjack]

I’m not trying to connect to WiFi boost I’m trying to connect to EE wifi to access data where there’s poor signal. From what you say it seems EE mobile customers are not eligible for complimentary access, seems rather unfair and I will be considering changing providers.

[Leanne_T]

Hi @Jimbobjack 

You would need to purchase a voucher to access the WiFi hotspot. Please see the Get public WiFi access page for costs. 

Thanks.

Leanne.

[Ian5pank]

you might want to change how you word things then, because this reads as that ANYONE with an EE ACCOUNT can gain access to the hotspots by logging in. very misleading as usual!!

[Christopher_G]

Hi @Ian5pank 

Could you send me the link to that page please and I'll take a look?

Thanks

Chris

[XRaySpeX]

@Christopher_G : It's not on the actual EE WiFi site, Get public WiFi access | Find WiFi hotspots | EE WiFi , 

Do I have to be a new EE Broadband or BT Broadband customer to get free EE WiFi?

Yes. New EE Broadband and BT Broadband each come with free unlimited WiFi minutes. If you aren't a new EE Broadband or a BT Broadband account holder, you can buy EE WiFi access now via a voucher here.

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