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EE WiFi Auto London Underground won't automatically login

AlMac
Contributor
Contributor

‎24-09-2022 04:25 PM

I have saved the EE Wi-Fi Auti for the London Underground as a network, I have the SIM setup as the login, but every time the train pulls into a station I have to manually select EE Wi-Fi Auto and connect. When it first connects it says internet not available and then there is a ! by the signal icon and it says connected internet not available. Then it connects, usually as the train is pulling out of the station. My partner does not have any of this problem with her phone, it is a pixel 5. Mine is a pixel 6 pro, both on the most recent version of Android, and both seem to have all the same settings. Mine is on auto connect, and is set up exactly as per the instructions on the EE website. Any ideas why it won't just auto connect?

77 REPLIES 77
Aci1
Investigator
Investigator
In response to Cjackson68

‎12-05-2023 01:23 PM

Same!

0 Helpful
Aci1
Investigator
Investigator
In response to Hegbu

‎12-05-2023 01:25 PM

I have 16.4 still no luck 

I have noticed that ee isn’t on “my networks” only known networks but can’t seem to make it mine! 

0 Helpful
Leanne_T
EE Community Support Team
In response to Aci1

‎12-05-2023 01:48 PM

Hi @Aci1 

Thanks for coming back here. 

Please get in touch with our technical support team on 150, they can run through some troubleshooting and let you know what is needed to get this sorted. 

Leanne.

0 Helpful
AlMac
Contributor
Contributor

‎12-05-2023 01:52 PM

I am surprised how often EE mods comment here asking us to contact technical support, when even the briefest scan of the thread could tell you that is not a fruitful endeavour

0 Helpful
Bear3072
Explorer
In response to AlMac

‎12-05-2023 03:00 PM

I am advised to contact me when I cannot connect to WIFI, how does that make sense if you  cannot access the network to even call them . 

0 Helpful
Leanne_T
EE Community Support Team
In response to Bear3072

‎12-05-2023 04:15 PM

Hi @Bear3072 

Please contact us once you have signal, and the team will get this investigated and raise a support ticket if needed. 

Leanne.

0 Helpful
AMB9989
Explorer
In response to Leanne_T

‎05-09-2023 11:44 PM

Hi Leanne. I’ve been experiencing the same issue as al the above users. For a very long time. 
Please can you tell us what EE are doing to fix this problem for all affected users across all devices? 
Do not advise me to call EE to discuss this issue. It is obviously a systemic problem. 

0 Helpful
Christopher_G
EE Community Support Team
In response to AMB9989

‎06-09-2023 07:46 AM

Hi @AMB9989 

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to check your account to make sure everything is set up correctly. If you're still having problems, they'll be able to raise a ticket with our technical support team.
Chris