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EE WiFi Auto London Underground won't automatically login

AlMac
Contributor
Contributor

I have saved the EE Wi-Fi Auti for the London Underground as a network, I have the SIM setup as the login, but every time the train pulls into a station I have to manually select EE Wi-Fi Auto and connect. When it first connects it says internet not available and then there is a ! by the signal icon and it says connected internet not available. Then it connects, usually as the train is pulling out of the station. My partner does not have any of this problem with her phone, it is a pixel 5. Mine is a pixel 6 pro, both on the most recent version of Android, and both seem to have all the same settings. Mine is on auto connect, and is set up exactly as per the instructions on the EE website. Any ideas why it won't just auto connect?

77 REPLIES 77
James_B
EE Community Manager
EE Community Manager

Hi @AlMac,

Our Technical Support Team will be happy to help with this issue if you get in touch.

Thanks

James

bristolian
EE Community Star
EE Community Star

Have you tried re-creating the saved WiFi profile?

how does one do that?

Hi - thanks - I am not sure what that means. If you mean forget the network and start again - I can do, but what difference would that make? Cache is cleared etc..

 

Thanks tho!

Leanne_T
EE Community Support Team

Hi @AlMac @steveeurope83

Please give us a call on 150 and the team will be happy to help you get this looked into. 

Leanne.

Regbond1
Investigator
Investigator

Hi same here I cant connect even I spoke to ee support.

Asking me for identity and password which I have never done with virgin media for many years. Who can help me please?

Christopher_G
EE Community Support Team

Hi @Regbond1

Welcome to the community.

What kind of phone are you using?

Chris

Galaxy S10 5G

Christopher_G
EE Community Support Team

OK. thanks @Regbond1

Have you tried forgetting the network and reconnecting again from scratch?

Chris