EE WiFi Auto London Underground won't automatically login

[AlMac]

I have saved the EE Wi-Fi Auti for the London Underground as a network, I have the SIM setup as the login, but every time the train pulls into a station I have to manually select EE Wi-Fi Auto and connect. When it first connects it says internet not available and then there is a ! by the signal icon and it says connected internet not available. Then it connects, usually as the train is pulling out of the station. My partner does not have any of this problem with her phone, it is a pixel 5. Mine is a pixel 6 pro, both on the most recent version of Android, and both seem to have all the same settings. Mine is on auto connect, and is set up exactly as per the instructions on the EE website. Any ideas why it won't just auto connect?

[Regbond1]

Yes, I've done everything even calling wifi support 

[Christopher_G]

OK thanks, @Regbond1

Have you spoken to EE Technical Support?

Chris

[Regbond1]

Yes I did. 

They told me to type EAP for security, not there.  What's asking me is my Identity and password which I've never done that with virgin wifi. Dont know what to do.

[Regbond1]

I've even told them about my two other phones. All not working.  Both iphone 12.

[James_B]

Hi @Regbond1,

Are you selecting EE WiFi-Auto from the list of available networks?

James

[thesupremecourt]

Invested in this thread as I have the same issue. On an iPhone 14.

Auto connect on, forgot network and restarted, restarted phone.

still requires me to go to settings and manually select the wifi, frustrating! 

[AlMac]

Still the same here I'm afraid. Went into the EE shop in Angel, they know it happens and put in some kind of code and said it would start auto reconnecting within 24 hrs. It did, but then stopped. So every time the tune pulls into a station, I have to manually go in to choose a network, EE WiFi Auto is there but it says cannot provide internet, so I press it, the buffering pulse goes across the top of the screen for a bit, then it connects!! Just as the train pulls into the tunnel and cuts off. Every. Single. Time. 

Almost as frustrating as the persistent pop up on this website asking me to take a customer service survey. 

[Christopher_G]

Hi @AlMac

I can only suggest speaking to our Technical Support team so that they can look into this with you.

Chris

[hebegebe]

Exactly same issue, iPhone 12 Pro. Problem started with ios16 upgrade. Called support and they could offer nothing. Said they’d call me back, never did. 

[Leanne_T]

Hi @hebegebe

Thanks for coming here. 

I'm sorry to hear this, please give us another call on 150 and the team will get this looked into further for you. 

Leanne.