EE Perks - Does anyone know?!?

[uk_22]

Hi 

I have been an EE customer since 2002 and I am seriously considering leaving! I have spoken to four CSA's and apart from two helpful advisors the others have gaslighted me and making me out like I'm a liar. Each advisor I have spoken to have had a different take on why it isnt working. I have seen a number of posts where customers are having issues adding their EE Perk discounts. 

Can someone who actually knows the process please tell me how I apply a EE perk discount online. I am aware that you cannot apply the code to 'already discounted' price plans. 

Thanks

[Matt_124]

It depends on the type of plan you're trying to add it to. You just add it as a Promo code in your basket or at checkout.

It can't be added to any plan with an Upgrade Anytime benefit or any plan which is a Promotional offer or discounted.

Do you have an example for the plans you're having difficulty with?

[uk_22]

Hi 

I am trying to upgrade to a sim only either 25GB or 100GB, neither have a discount on them. 

Thanks 

[Matt_124]

The 100GB SIM at £20pm is a promotional/limited-time offer, not a part of EE's Core offers.

The 25GB SIM at £18pm is a discounted offer also, compared to the Core price which I believe is usually either £23pm or £25pm.

Neither of those plans would therefore be eligible for discount.

The price plans on the SIM Only Upgrade options eligible for discount currently are: Unlimited No Frills at £27, Unlimited Essentials at £32, Unlimited Essentials Plus at £36, Unlimited All Rounder at £42 or Unlimited Full Works at £48.