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WPS security

I recently added the EE wifi extender (Smart Wifi Plus) and you connect it using the WPS button. My kids can only get on to wifi when we let them but now they can connect to wifi by pressing the WPS on the extender. If I disable WPS in the hub settin...

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by • Valued Contributor
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  • 101 replies
  • 46 Helpful

New ESim

I have just amended my contract to SIM only and the person I soke to said I would have an ESIM and should use my QR code to install it. How do I access he QR code however? 

Unable to receive calls roaming Thailand

We are roaming in Thailand and since May 20 we can no longer receive calls. From discussion many people roaming having exact same issue across at least 4 countries I am aware of, all with EE sims.We have tried in country (Thailand) and from numbers i...

Dubai cruise

I am going in a cruise in Dubai I want to be able to use my mobile to make call and use data what is the best option for me. ?

EE data for Greece

I have purchased Data for Greece for the month of June 2025.  £11.33.How do I check this?  I want to make sure we can use our mobiles whilst in Greece

af300506 by • Valued Contributor
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  • 7 replies
  • 2 Helpful

Re: Roaming charges in Morocco

I also just encountered this on my holidays. EE is a rip off. I’m fortunate my contract expires August cancelling this sim free rolling contract ASAP.They charge me £324.70 for receiving calls whilst on holidays in Marakkesh.I wasn’t aware this was h...

Frustration with connection to Samsung TV using HDMI and soundbar

Hi,I’ve been using EE TV with the Smart Box Pro for a few months, and I’m running into a persistent HDMI/CEC issue.When powering on the system after the EE box has been in standby, the TV doesn’t consistently switch to the correct HDMI input (EE TV)....

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