EE Perk issue with upgrade

[Ludders]

Hi,

I am trying to upgrade on-line and it won't allow me to apply my new EE Perk code to the upgrade, the package i am trying to take does not have any discount pre-aplied yet I get the following error: 

Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied.

Help appreciated 

[Michael_D]

Hi @Ludders 

Thanks for coming to the community.

Which plan are you trying to add the Perk discount to?

Have you tried in both the EE app and through the website?

Michael

[Northerner]

Hi @Ludders 

The plan or deal must be discounted to receive that message.

Thanks 

[Ludders]

I thought that aswell, yet I can't see any discount applied 

[Ludders]

Hi, 

It is Google pixel 9 pro 256gb in obsidian, from looking, none of the plans are discounted when looking.

[Lesley_W · Accepted solution]

Thanks for checking that @Ludders 

It does sound like it is being recognised as a discounted plan for some reason. I'd recommend speaking to our customer care team on 150 so they can check your account and the code and make sure there isn't anything else stopping the discount working.

Lesley

[Petertodd12]

Hi bro can u give me sum codes I'm new to all this thanks

[Petertodd12]

No bro I don't really no what I'm doing really 2 year contract just ended I want to upgrade 

[Petertodd12]

How do I do that I've tryd  ringing 150 went on app still can't get codes

[Petertodd12]

It's says anything to do withv moblie they not doing nowt