Deactivated number - how to activate or get PAC

[azografos]

My mobile number is deactivated and I want to activate it again or port it back to three 

through EE 150 they say the number has gone back to three but without pac I can’t seem to be able to get it back 

please advise 

[bristolian]

When you say your number is deactivated, what exactly do you mean? Are you saying it's been disconnected? It's no longer yours if so.

Or are you saying it's a PAYG line that's been hibernated for non-usage but is still within the 6-9month grace period before outright disconnection?

Was it a native EE-issued number or one that you'd ported in from 3UK? If not, what's the significance of the comment "gone back to 3"?

[Ali_A]

Hi @azografos 

Welcome to the EE Community. 

When a PayG SIM hasn't been used your phone for any chargeable activity for 179 days then the account will go into hibernation and any credit will be removed. 
After a further 90 days the service will be permanently cancelled and cannot be reactivated. 
 

You can find out more on our Pay as you Go hibernation page
 

If you're outside of the 90 days and line is fully disconnected it won't be possible to reactivate your line, recover your number or request a PAC code to transfer to any other network.  
 

Ali