Data roaming and call from Rhodes not working

[Trekmp]

Hi, I cannot get data roaming or calls to work at all. Ive got both boxes ticked in my account for data roaming and internalional and premium calls. Ive restarted my phone. Tried connecting to a network manually, but nothing is working. I'm on pay monthly and have checked that i can use my allowance and all is good there, so not sure what else to do. I cannot contact ee via phone as I'm not connected to a network.

Need help getting this resolved as i need my phone. Cannot even call over wifi as not connected to a network 

[Leanne_T]

Hi there @Trekmp

Thanks for coming here. 

What happens when you try and make a call or send a text? 

Which phone are you using?

Speak soon. 

Leanne.

[Chris_B]

@Trekmp  You can not use Wi-Fi calling  when abroad it’s for UK usage only. 
 
 When did you take out this tariff? 

[Trekmp]

Contract start Jan 21, so know i can use my allowances. Its an samsung s21.

It won't send any texts and say not connected to a network

[Trekmp · Accepted solution]

Thanks to everyone that offered some help. For whatever reason its finally manually connected to a network I'd tried before. No idea what the overall cause was, only took 3 days to connect lol.

[Leanne_T]

Hi @Trekmp

Thanks for coming back and letting us know. 

Have a lovely time 🙂

Leanne.