Damaged phone

Sam0 · ‎22-11-2022

Hi I made an insurance claim which I have been told was accepted! The replacement is the wrong phone. It's not been dispached yet so need to resolve this. I don't want a downgrade. Problem is my phone is damaged beyond use. I have no other way of contacting EE. The online chat doesnt seem to be working

Schockwave · ‎22-11-2022

@Sam0 , if you have Skype, there is a free number to ring. Live chat is available when customer service are not dealing with other customers over the phone:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎22-11-2022

You can contact EE CS from any working phone using 0800 0798586

Newbaby06 · ‎27-08-2023

I have not made a claim yet as it has just happened

Newbaby06 · ‎27-08-2023

How do I do this

Schockwave · ‎27-08-2023

@Newbaby06 , do you have insurance? How old is your phone and what is the problem with it?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_B · ‎27-08-2023

@Newbaby06 if you have insurance on your device, then the paperwork that you received about your insurance will state how you can make a claim.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.