Connection problem in Greece

[Umits]

I'm a prepaid ee subscriber. In addition to my package in greece, I received the 1 week ROAMEU7D package. Packages appear to be active on my line, but I cannot connect. I tried with samsung and iphone. I can't send sms, I can't access the internet, I can't make calls. 

 how can i solve the problem

[Christopher_G]

Hi @Umits 

Welcome to the community.

Did you use the SIM card in the UK to make a phone call or send a message? Without doing that, your SIM would not be active for international roaming until you do.

Chris

[Umits]

I inserted the sim card into the phone and made a call, but I did not speak (in UK). I saw that you were also on the internet. I have already loaded money into my account and tested it. how can we solve this problem.

[Christopher_G]

Did the phone call connect, @Umits?

Chris

[Umits]

I hung up when I saw that the phone was ringing. but i used the internet

[Christopher_G]

OK, thanks @Umits.

Does your phone show that you're connected to a network? Have you tried manually searching for a Greek network?

Chris

[Umits]

I was connected to the NOVA operator manually and automatically. but it does not make calls, does not send sms, does not access the internet.

[Christopher_G]

Are there any other operator to choose from, @Umits?

Chris

[Umits]

I connected to the COSMOTE. I still have a problem. I can't connect to vodafone GR 

[Christopher_G]

OK, thanks @Umits 

It may be worth speaking to our technical support team so they can check everything from our side. I know others in a similar situation have called them through a VoIP service, such as Skype.

Chris