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Connection abroad

CherCressey
Visitor

I'm in Begium and have no connectivity. I can't use my phone to nake calls or use the Internet unless I'm in our accommodation. I can't even contact EE foe help as it says no registered network. Thoroughly dissatisfied with EE.

 

5 REPLIES 5
Christopher_G
EE Community Support Team

Welcome to the community, @CherCressey. I'm sorry to hear of your problem.

Are you on a contract plan or pay as you go?

Chris

bristolian
EE Community Star
EE Community Star

If you're on pay-monthly, did you enable roaming before leaving the UK? This is normally done by texting ROAMING to 150

It is this which enables access to foreign networks.

Andzia77
Explorer

We are in Mexico. The internet connection is so bad, that I cannot believe I'm being charged by EE for this service! The service is crap! It is annoying! EE- shame on you!!!! I have been a great customers for you for many years, but for the last 2 years your service ( in London particular) is a joke! And now here on my holidays again  sh..!!!! 

Andzia77
Explorer

We are in Mexico. The internet connection is so bad, that I cannot believe I'm being charged by EE for this service! The service is crap! It is annoying! EE- shame on you!!!! I have been a great customers for you for many years, but for the last 2 years your service ( in London particular) is a joke! And now here on my holidays again!!!! 

It's a nighmare!

Christopher_G
EE Community Support Team

Hi @Andzia77 

Welcome to the community.

Sorry to hear that your speeds aren't great in Mexico. Have you tried manually connecting to a different Mexican network?

Chris