Connecting device when I accidently made one more account_all is not working now

[Visitor_HI]

Hello,

I accidentally created an additional account, and as a result, I lost access to the previous connection I was using.

I believe there was still credit on the account, but it seems that I can’t use it or prevent the auto pack from being applied.

I’ve tried using the 150 text service, called 150, and also sent an email, but I haven’t received any response yet.

Currently, I can’t use my EE service. What should I do?

I would like to either resume my EE service or receive a refund for the remaining credit.

Thank you for your time and assistance.

[Peter_W]

Hi @Visitor_HI.

Welcome to the EE Community 😊

I just want to double check so I can be sure I understand what's happening here.

Have you lost service outright to your SIM and can't make calls etc, or is it just the online account you're struggling with?

Peter

[XRaySpeX]

@Visitor_HI : Creating an EE a/c or even not having an EE a/c at all does not affect or prevent use of a PAYG SIM.

What does texting AL to 150 from your no. fully report verbatim (it is free)?