Charges for non-existent texts when abroad?!

Victoria_Ja · ‎24-03-2023

I was recently in the US and I noticed I've been charged for 2 text messages, supposedly sent to a US number (my friend) at 17:31 on 1st March (2023). However when I checked my text message conversation with the number in question, there were no messages sent/received at that time:

So my question is, why have I been charged for 2 messages that don't appear to exist?!

Any help would be appreciated 🙂

Chris_B · ‎24-03-2023

@Victoria_Ja You’ll have to speak with customer services about that.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎24-03-2023

Isn't that iMessage? You're not charged for those; they are included in your data. Now check your phone's standard Messaging app.

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Chris_B · ‎25-03-2023

@XRaySpeX Nope wrong colour/s for text bubbles

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.