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EE Android PAYG mobile phone stopped receiving SMS messages
13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...
Resolved! trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair
Box responds to pairing request but fails to respond to "OK" button.
Activating a replacement SIM
I have exactly the same problem now. I’ve ordered new sim when I insert new sim obviously there is no service at all and how I supposed to receive a PIN number without signal? That is ridiculous. Big brain EE.
WiFi Pro Booster not getting a signal
I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working....
Engineer Appointment
I need to change my appointment time for an engineer coming to install router and set top box . I can’t find where to do this .
Resolved! Re: insurance claim
hi iv lost my phone how do i claim it wont let me use the insurance claim option on my ee account
6month Apple TV+
Hi. Can anyone help me. I have recently switched from Sky to EE.I was told I could receive 6month free trial with Apple TV+. When I clink on the link to activate and am diverted to Apple to register, it says I have to pay from month one and doesn’t m...
Resolved! Number Ported - People on EE network still seeing temporary number
OK - a little bit of a strange one here.We took out an additional line last week - all went well and we received the SIM on Wednesday. Obviously we were given a number to use with the new SIM. As soon as we were setup, we started the porting process....
How can I start an online chat with EE?
According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".I'm at work and am on the phone a lot so I can't make calls but I could have a webchat...
